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Terms and Conditions

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.


Dispatch times may vary according to availability. Guarantees or representations made as to delivery are subject to delays resulting from postal delays or force majeure for which we will not be responsible.


Twisted Time retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit/debit card or Paypal Account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT when applicable. Delivery costs will be charged in addition unless stated otherwise; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Warranty

All our watches come with a 1 to 5 year manufacturers warranty. The length of the warranty can be found in the watches description, under the 'More Info' tab. Please be aware of some internet watch companies not offering any warranty with their watches. All watches purchased from Twisted Time are guaranteed authentic, brand new, in original condition with all boxes, instruction manuals and serial numbers intact. We only buy watches directly from the manufacturers or their distribution partners. We are authorised dealers of all the watches we stock. In the unlikely event that your watch should break please see the warranty card included with your watch for instructions on how to return it to the manufacturer who will either repair or replace it. Generally, you will be liable for the shipping costs involved in returning the watch. Please note that batteries are not covered under the warranty.

Product Descriptions

Descriptions and images are based on manufacturers' specifications and we reserve the right to change descriptions and prices without any prior notice. Twisted Time does do not accept responsibility for any misleading descriptions or images based on manufacturers specifications.

Returns & Replacements

We want you to be totally satisfied with your purchase so we offer a no fuss return policy. We’ll offer a full refund (minus shipping if applicable) if you return any unsuitable or unwanted items in their original condition within 30 days of receipt. Such goods must be returned to us unused and with all the original manual, tags, boxes etc.

  • Gift Certificates are non-refundable.
  • If you have a problem with the item after wearing it this then becomes an 'under warranty' case. See here for further information.
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.

Discount Codes

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.

From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.


As you’d expect, we reserve the right to vary these terms and conditions.